Refunds & Cancellations

1. Your 14-day cancellation right

If you buy online or by distance, you usually have 14 days from purchase to cancel a service. If you ask us to start the service within those 14 days (for example, assessing footage straight away or a session inside the period), we will ask you to expressly request this and acknowledge it. If you then cancel, we may deduct a proportionate amount for work already done; once a service is fully performed at your request, the cancellation right ends.

For digital content such as a written report delivered electronically, you lose the cancellation right once supply begins with your express consent and acknowledgement.

2. By service

• One-off Video Scouting — full refund if cancelled before the assessment starts; no refund once the report is delivered, other than your statutory rights.
• Live Scouting — full refund if cancelled at least 48 hours before the agreed fixture; later cancellations may be charged for travel costs already incurred, as agreed when the price was confirmed.
• Player Development Assessments, One-to-One Coaching and Small Group Sessions — reschedule or refund if cancelled at least 24 hours before the session.
• Recurring memberships and subscriptions — cancel at any time to stop future billing; access continues to the end of the period already paid for.

3. If we cancel

If we cancel (for example, a fixture is postponed, illness or unsafe weather) and cannot offer an alternative you accept, you will receive a full refund for the affected service.

4. Failed or duplicate payments

Duplicate or mistaken charges are refunded in full once confirmed. If a recurring payment fails we will contact you; services may be paused until it is resolved.

5. Disagreeing with an assessment

Disagreement with an honestly delivered professional opinion does not automatically establish a right to a refund. If you believe a service was not provided with reasonable care and skill, please complain and we will review it fairly.

6. How to request a cancellation or refund

Email info@theacademyinsider.com with your name, the player's name, the service and the payment date. Approved refunds go back to the original payment method, normally within 14 days.