Code of Conduct

1. What we expect

Respect for every player, coach, parent, official and venue. Honest, constructive communication. Following coaches' and venue safety instructions.

2. Not permitted

• Bullying or harassment
• Racism, sexism or any discrimination
• Threatening or intimidating behaviour
• Abusive language
• Sexual harassment
• Inappropriate communication with children
• Unauthorised account access
• Deliberate misuse of the website or player portal
• Sharing private player information without permission
• Uploading unlawful or inappropriate material
• Attempts to manipulate reports, assessments or payment systems

3. Coaching session safety

• Wear appropriate footwear and clothing
• Use equipment and facilities safely and follow venue rules
• Parents/guardians share relevant medical information and emergency contacts before sessions
• Report injuries and incidents to the coach immediately
• Players must be dropped off and collected on time by an authorised adult
• Photography and filming only with consent
• Anti-bullying expectations apply at all times

Football and physical training involve inherent risks. Nothing here excludes liability for death or personal injury caused by negligence or any other liability that cannot lawfully be excluded.

4. Breaches

Depending on seriousness: a formal warning, temporary suspension, removal from coaching sessions, termination of membership or platform access, or referral to safeguarding authorities or the police. We may take immediate protective action for serious safeguarding or security concerns, and otherwise follow a fair process.

Any refund decision following suspension or removal will comply with your statutory rights and our terms — there is no blanket no-refund rule.